More Than Service We Build Partnerships
About Sungrow Service
This is Sungrow Service
Global Excellence in Service
This is Sungrow Service
Local Expertise in Action
Our Strengths
Rapid Response
Reliable 24/7 support and localized services you can trust
Assured Delivery Process
End-to-end service supported by an expert global deployment team
Intelligent Maintenance
Unified localization platform with remote service enables centralized, efficient, and intelligent management across regions.
Ensuring High-Quality, On-Time Project Delivery
Contract Signing
Contract details are accurately communicated to the execution team. Delivery objectives are defined, and a clear execution plan is developed.
R&D and Production
Industry-leading production with full support across key milestones, including the Product Kick-off Meeting, Product Delivery Plan, FAT, Spare Parts Management, and Order Changes.
On-Site Delivery
To ensure an efficient process, support is provided throughout on-site delivery, covering the Kick-off, delivery execution, Site Preparation, and Risk Identification & Mitigation.
Sungrow is committed to building a global service network that provides strong support to our customers. Our network includes service centers, repair centers, call centers, training centers, and warehouses worldwide.
Sungrow has built a global network of full-stack service centers, integrating offices, repair facilities, training hubs, and warehouses into a unified system. This enables faster response time with a focus on localized service. With efficient and professional technical support and after-sales service, we aim to be the most reliable service partner for our customers.
Spare Parts Centers
Global Spare Parts Supply Network
At Sungrow, we’re here to help everyone get the most out of the clean energy revolution. Our global training centers offer practical, easy-to-understand programs covering safety, installation, system operations, and troubleshooting. With a blend of classroom learning and hands-on experience, we equip your engineers with the skills they need to manage your energy systems reliably and efficiently.
Customers
Adopt a hybrid training approach that combines theory with practical operation, covering energy storage systems as well as ground-mounted and distributed photovoltaic products, to enhance the professional skills of operation and maintenance engineers.
Partners
Continuously enhance the product and service capabilities of our service provider partners, and provide channels for professional qualification and certification.
Engineers
Develop engineers’ skills and professionalism, optimize their service quality, and boost customer satisfaction.
With skilled technicians, advanced diagnostics, and streamlined processes, our repair centers provide local inspections and fast troubleshooting to minimize downtime. Our standby units enable immediate replacement, keeping power generation running while we perform in-depth repairs — ensuring faster recovery and true peace of mind.
We develop a unified intelligent platform that delivers self-service solutions to customers and enhances user experience.
Multilingual Communication
Multi-Platform Contact Channels
Localized Rapid Response
