Field Service Engineer

Khanh Hoa, Vietnam

The Field Service Engineer is responsible for providing high quality customer support through on-site services in product commissioning, maintenance, repairing and training, as well as supporting the customer through service hotline and email. This is a permanent full-time role based in Ninh Thuan/Khanh Hoa Province, with frequent inter-state and occasional overseas travel.

Your Responsibilities

Key responsibilities:

•   Conducting field services in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs. 

•   Be the point of contact for customers and provide remote support through telephone and email 

•   Ensuring that the field services complies with the local work health and safety requirements 

•   Planning and coordinating tasks as well as liaising with other divisions of the business to complete jobs in a timely manner 

•   Keep a good record of the spare parts/unit inventory, usage and service expenses 

•   Communicate with the management, sales team, local service partners and customers to support the business development. 

•   Providing product trainings to the customers and local service partners 

•   Travel to China to receive product training at least once a year.

Our Requirements

Skills and experiences required:

•   Strong understanding of electrical and safety standards and licensed to carry out electrical work 

•   Good command of English, both speaking and writing 

•   Excellent and professional telephone customer service skills 

•   Superior time management and organisational skills 

•   Be a team player and great attention to detail 

•   Ability to multi-task with excellent follow up skills and attention to detail. 

•   Responsible for the work and your customer 


Skills and experiences preferred:

• Experience in a technical support or field service role
• Experience in commercial and/or industrial solar commissioning and maintenance
• Experience in working on MV and LV system and associated test and measurement equipment