Privacy & Data Protection

Sungrow Europe operates a regional privacy governance framework that combines GDPR-compliant operational controls, local accountability and transparent customer assurance to protect personal data throughout its lifecycle.

A dedicated regional governance framework ensures privacy protection across European operations, providing local accountability, regulatory oversight and customer confidence.

EU Data Protection Officer (DPO)

Oversees GDPR compliance across European operations and acts as the primary point of contact for supervisory authorities and data subjects.

Regional Privacy Governance

Privacy governance is managed by Sungrow Europe to support regional engineering, operations and customer services while ensuring alignment with global policies.

Cross-functional Privacy Committee

A regional committee involving Legal, Cyber Security, IT, Product and Business teams coordinates privacy initiatives and reviews compliance risks.

Periodic Privacy Assessments

Regular privacy reviews are conducted to evaluate GDPR compliance, identify emerging risks and continuously improve privacy controls.

Executive oversight

ensuring privacy risks are escalated and managed appropriately.

European Data Localization

Supporting customer requirements for regional data residency and privacy protection. Hosting: Customer data hosted in EU AWS Region. Compliance: Processing governed by GDPR and regional privacy requirements. Isolation: Regional data segregation reduces unnecessary cross-border exposure.

Embedding GDPR requirements throughout the data processing lifecycle with standardized operational controls.

Standardized processes enable individuals to exercise their GDPR rights efficiently and within statutory response timelines. Supports: Access, Rectification, Erasure, Portability, Restriction and Objection

Providing customers with transparent privacy information, contractual support and dedicated regional privacy services.

Privacy Notice

Clear and transparent information describing how personal data is collected, processed, stored and protected.

Data Processing Agreement (DPA)

Standard contractual commitments supporting GDPR compliance between Sungrow Europe and customers.

Data Subject Request Process

Standardized request handling process supporting timely responses to GDPR data subject rights requests.

Dedicated EU Privacy Contact

Dedicated regional privacy contact supporting customer enquiries and regulatory communication.

Privacy support

Regional privacy specialists support customers throughout onboarding, project delivery and operational services.

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