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Quick Installation Guide
SG2.0/2.5/3.0RS-S/3.0/3.6/4.0/5.0/6.0RS Quick Installation Guide
Quick Installation Guide
SG5.0RS-ADA/8.0/9.0/10RS Quick Installation Guide
Quick Installation Guide
SG3.0/4.0/5.0/6.0/7.0/8.0/10/12/15/17/20RT&SG3.0/4.0/5.0/6.0/7.0/8.0/10/12/15/17/20RT-P2 Quick Installation Guide
Quick Installation Guide
SG7.5/SG8.0/9.0/10RS-L Quick Installation Guide
Quick Installation Guide
SH5.0/6.0/8.0/10RT&SH5.0/6.0/8.0/10RT-20 Quick Installation Guide
Installation Manual
SH5T/6T/8T/10T/12T/15T/20T/25TQuick Installation Guide
Quick Installation Guide
SH3.0/3.6/4.0/5.0/6.0RS&SH5.0/6.0RS-20 Quick Installation Guide
Installation Manual
SH8.0/10RS Quick Installation Guide
Quick Installation Guide
SBR064-256 Quick Installation Guide
Explore popular product installation videos and quick installation guides.
Installation Video
SG2.0/2.5/3.0RS-S/3.0/3.6/4.0/5.0/6.0RS Installation Video
Installation Video
SG5.0RS-ADA/8.0/9.0/10RS Installation Video
Installation Video
SG3.0/3.3/4.0/4.6/5.0/6.0RS-L&SG3.0RS-L-IN Installation Video
Installation Video
SG3.0/4.0/5.0/6.0/7.0/8.0/10/12/15/17/20RT&SG5.0/6.0/7.0/8.0/10/12/15/17/20RT-P2 Installation Video
Installation Video
SG8.0/9.0/10RS-L Installation Video
Installation Video
SH5.0/6.0/8.0/10RT Installation Video
Installation Video
SH5.0/6.0/8.0/10RT-20 Installation Video
Installation Video
SH5T/6T/8T/10T/12T/15T/20T/25T Installation Video
Installation Video
SH3.0_3.6_4.0_5.0_6.0RS Installation Video
Installation Video
SG75/110/125CX-P2 Installation Video
Installation Video
SG25_30_33_36_40_50CX-P2 Installation Video
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Installation Video
SG150CX Installation Video
Installation Video
SG36_60CX-US Installation Video
Installation Video
SG110CX Installation Video
Installation Video
SR20D-M Installation Video
Installation Video
IDC30E Installation Video
Installation Video
IDC180E Installation Video
Installation Video
SP600S Installation Video
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We offer comprehensive on-site installation support services to ensure the smooth progress of your projects.
Our Services Include:
Technical Support
On-site Training
Equipment Commissioning
Quality Inspection
Emergency Response
Customer Communication and Coordination
We provide 24/7 remote support, combining smart diagnostics with a global team of experts. This allows us to resolve technical issues in real time and keep your systems running smoothly.
Our Services Include:
Instant Troubleshooting
Live Operational Guidance
Software/Firmware Updates
Preventive Maintenance Advice
24/7 Emergency Support
Reliable service and warranty for your peace of mind.
Warranty Claim Procedure
Step 1
01
Report Defect
Step 2
02
Provide Information
Step 3
03
Receive Response
Step 4
04
Wait for Repair
How to Make
A Warranty Claim?
Step 1
Contact Sungrow within 24 hours via phone, email or Sungrow GSP (Global Service Platform). Regarding on the details of contact information, you can contact Sungrow after-sale service team or our authorized dealer, distributor or installer if the product is defective.
Step 2
Provide necessary information to Sungrow including proof of purchase, serial number of the product, problem description, contact information and/or supporting evidence (such as photo or video) to facilitate the troubleshooting process.
Step 3
Sungrow will respond to it within 24 hours and implement temporary solutions within 7 working days. Sungrow are not responsible for any delays caused by factors not attribute to Sungrow, such as delayed site access or other impediments to the implementation of provisions of warranty service.
Step 4
Sungrow may, at its option, delegate the repair work to authorized third-party engineers or service providers as deemed appropriate. All repairs and replacements will be carried out in accordance with SUNGROW's standards and procedures. Sungrow reserves the right to determine the methods and forms of repair for the Defective Product. This may include, but is not limited to, the replacement of parts, system upgrades, or other necessary interventions.